{"id":1588,"date":"2015-03-10T11:25:35","date_gmt":"2015-03-10T11:25:35","guid":{"rendered":"http:\/\/localhost:8888\/?page_id=1588"},"modified":"2025-02-05T11:21:32","modified_gmt":"2025-02-05T10:21:32","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/eg-reeds.com\/es\/preguntas-frecuentes\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"<div class=\"accordion\">\n\t<div id=\"accordion-2100683160\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2100683160-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfqu\u00e9-m\u00e9todos-de-pago-puedo-utilizar?\" aria-expanded=\"false\" aria-controls=\"accordion-2100683160-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfQu\u00e9 m\u00e9todos de pago puedo utilizar?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2100683160-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2100683160-label\">\n\t\t\t\n<p>Puedes utilizar los siguientes m\u00e9todos de pago: transferencia bancaria, tarjetas de cr\u00e9dito o d\u00e9bito como Visa, Mastercard o American Express, Bizum y Paypal. Tambi\u00e9n Alipay para China e Ideal en Pa\u00edses Bajos. Algunos m\u00e9todos de pago pueden tener una tasa extra. Por favor revisa el precio total de tu pedido en la p\u00e1gina de Finalizar Pedido.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2848114443\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2848114443-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfc\u00f3mo-uso-un-cup\u00f3n-de-descuento?\" aria-expanded=\"false\" aria-controls=\"accordion-2848114443-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfC\u00f3mo uso un cup\u00f3n de descuento?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2848114443-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2848114443-label\">\n\t\t\t\n<p>Puedes usar tu cup\u00f3n de descuento en la p\u00e1gina \u00abFinalizar pedido\u00bb. S\u00f3lo tienes que hacer clic en \u00ab\u00bfTienes un cup\u00f3n? Clic aqu\u00ed para introducir tu c\u00f3digo\u00bb en la parte de arriba de la p\u00e1gina web, introducir tu c\u00f3digo de descuento y dar al bot\u00f3n \u00abAplicar cup\u00f3n\u00bb.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-214762524\" class=\"accordion-item\">\n\t\t<a id=\"accordion-214762524-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfcu\u00e1nto-tiempo-tarda-el-env\u00edo-en-llegar?\" aria-expanded=\"false\" aria-controls=\"accordion-214762524-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfCu\u00e1nto tiempo tarda el env\u00edo en llegar?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-214762524-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-214762524-label\">\n\t\t\t\n<p>Toda la informaci\u00f3n sobre los tiempos\u00a0de entrega se encuentra en nuestra p\u00e1gina\u00a0<a href=\"https:\/\/eg-reeds.com\/es\/gastos-de-envio-y-plazos\/\">Gastos de env\u00edo y plazos<\/a>.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-523472739\" class=\"accordion-item\">\n\t\t<a id=\"accordion-523472739-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfcu\u00e1les-son-los-gastos-de-env\u00edo?\" aria-expanded=\"false\" aria-controls=\"accordion-523472739-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfCu\u00e1les son los gastos de env\u00edo?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-523472739-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-523472739-label\">\n\t\t\t\n<p>Puedes\u00a0ver las tarifas de env\u00edo\u00a0en\u00a0la p\u00e1gina\u00a0<a href=\"https:\/\/eg-reeds.com\/es\/gastos-de-envio-y-plazos\/\">Gastos de env\u00edo y plazos<\/a>. Tambi\u00e9n puedes calcular los gastos de env\u00edo en la p\u00e1gina del carrito o de finalizar el pedido.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2406070607\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2406070607-label\" class=\"accordion-title plain\" href=\"#accordion-item-si-un-producto-no-est\u00e1-en-stock,-\u00bfpodr\u00edan-avisarme-cuando-lo-repongan?\" aria-expanded=\"false\" aria-controls=\"accordion-2406070607-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Si un producto no est\u00e1 en stock, \u00bfpodr\u00edan avisarme cuando lo repongan?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2406070607-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2406070607-label\">\n\t\t\t\n<p>S\u00ed. Env\u00edanos un correo electr\u00f3nico para recibir una notificaci\u00f3n cuando el art\u00edculo vuelva a estar en stock.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-877847885\" class=\"accordion-item\">\n\t\t<a id=\"accordion-877847885-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfc\u00f3mo-puedo-ver-el-estado-de-mis-pedidos?\" aria-expanded=\"false\" aria-controls=\"accordion-877847885-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfC\u00f3mo puedo ver el estado de mis pedidos?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-877847885-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-877847885-label\">\n\t\t\t\n<p>Inicia sesi\u00f3n en tu cuenta EG-REEDS y podr\u00e1s ver el estado de tus pedidos. Adem\u00e1s recibir\u00e1s un email de <strong>Pedido procesando<\/strong> cuando el pedido est\u00e9 pagado y confirmado y otro de <strong>Pedido completado<\/strong> con el n\u00famero de seguimiento cuando enviemos el pedido.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4003915115\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4003915115-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfest\u00e1n-mis-datos-seguros?\" aria-expanded=\"false\" aria-controls=\"accordion-4003915115-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfEst\u00e1n mis datos seguros?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4003915115-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4003915115-label\">\n\t\t\t\n<p>S\u00ed. EG-REEDS te garantiza que tus datos est\u00e1n 100% seguros. Usamos una conexi\u00f3n https encriptada y garantizada por un certificado SSL. Para m\u00e1s informaci\u00f3n puedes leer nuestra\u00a0<a href=\"https:\/\/eg-reeds.com\/es\/politica-de-privacidad\/%20\" target=\"_blank\" rel=\"noopener\">Pol\u00edtica de privacidad<\/a>.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3708203420\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3708203420-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfpuedo-devolver-un-art\u00edculo?\" aria-expanded=\"false\" aria-controls=\"accordion-3708203420-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfPuedo devolver un art\u00edculo?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3708203420-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3708203420-label\">\n\t\t\t\n<p>S\u00f3lo\u00a0reemplazamos art\u00edculos en el caso de que est\u00e9n defectuosos. Si necesitas cambiar un art\u00edculo, env\u00edanos un correo electr\u00f3nico a info@eg-reeds.com. El\u00a0plazo es de\u00a07 d\u00edas desde la entrega del pedido. Te podemos ofrecer un vale o cambiar el producto por uno nuevo. El\u00a0art\u00edculo debe estar sin usar y en su embalaje original, sin romper el precinto. Puedes ver m\u00e1s informaci\u00f3n en la p\u00e1gina <a href=\"https:\/\/eg-reeds.com\/es\/terminos-y-condiciones\/\">T\u00e9rminos y Condiciones.<\/a><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1451739587\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1451739587-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfqu\u00e9-tipo-de-impuestos-tienen-los-productos?\" aria-expanded=\"false\" aria-controls=\"accordion-1451739587-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfQu\u00e9 tipo de impuestos tienen los productos?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1451739587-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1451739587-label\">\n\t\t\t\n<p>Todos nuestros precios incluyen 21% IVA (IVA espa\u00f1ol). Mostramos los precios con IVA incluido. Sin embargo, si escribes tu pa\u00eds en la p\u00e1gina de Carrito o Finalizar pedido, ver\u00e1s los precios sin IVA o con el IVA correspondiente al pa\u00eds al que quieras que enviemos tu pedido.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3075030554\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3075030554-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfc\u00f3mo-me-puedo-registrar-en-eg-reeds?\" aria-expanded=\"false\" aria-controls=\"accordion-3075030554-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfC\u00f3mo me puedo registrar en EG-REEDS?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3075030554-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3075030554-label\">\n\t\t\t\n<p>Para registrarte haz clic en Iniciar sesi\u00f3n en la parte superior de la p\u00e1gina web. En el apartado Registrarse introduce tu e-mail y contrase\u00f1a y haz clic en Registrarse. Es muy f\u00e1cil y gratuito.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3289089588\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3289089588-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfc\u00f3mo-puedo-contactar-con-el-servicio-de-atenci\u00f3n-al-cliente?\" aria-expanded=\"false\" aria-controls=\"accordion-3289089588-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfC\u00f3mo puedo contactar con el servicio de atenci\u00f3n al cliente?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3289089588-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3289089588-label\">\n\t\t\t\n<p>Puedes contactar con nosotros por <a href=\"mailto:info@eg-reeds.com\">e-mail<\/a>, tel\u00e9fono o WhatsApp. Tienes toda la informaci\u00f3n en la p\u00e1gina de <a title=\"Contacto\" href=\"https:\/\/eg-reeds.com\/es\/contacto\/\" target=\"_blank\" rel=\"noopener\">Contacto<\/a>.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-1588","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Preguntas frecuentes - www.eg-reeds.com<\/title>\n<meta name=\"description\" content=\"Preguntas frecuentes EG-REEDS. 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