{"id":4151,"date":"2015-05-13T10:41:39","date_gmt":"2015-05-13T09:41:39","guid":{"rendered":"http:\/\/eg-reeds.com\/?page_id=4151"},"modified":"2025-02-05T11:07:40","modified_gmt":"2025-02-05T10:07:40","slug":"faq-fr","status":"publish","type":"page","link":"https:\/\/eg-reeds.com\/fr\/faq-fr\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"accordion\">\n\t<div id=\"accordion-2706192590\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2706192590-label\" class=\"accordion-title plain\" href=\"#accordion-item-quels-modes-de-paiement-puis-je-utiliser?\" aria-expanded=\"false\" aria-controls=\"accordion-2706192590-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quels modes de paiement puis-je utiliser?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2706192590-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2706192590-label\">\n\t\t\t\n<p>Vous pouvez utiliser les modes de paiement suivants\u00a0: virement bancaire, cartes de cr\u00e9dit ou de d\u00e9bit telles que Visa, Mastercard ou American Express et Paypal. \u00c9galement Bizum pour l&rsquo;Espagne, Alipay pour la Chine et Ideal aux Pays-Bas. Certains modes de paiement peuvent entra\u00eener des frais suppl\u00e9mentaires. Veuillez v\u00e9rifier le prix total de votre commande sur la page de paiement.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2575730356\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2575730356-label\" class=\"accordion-title plain\" href=\"#accordion-item-comment-puis-je-utiliser-un-code-promo?\" aria-expanded=\"false\" aria-controls=\"accordion-2575730356-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Comment puis-je utiliser un code promo?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2575730356-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2575730356-label\">\n\t\t\t\nVous pouvez entrer votre code \u00e0 la page de Validation de votre commande en cliquant sur \u00ab\u00a0Avez-vous un code promo ? Cliquez ici pour entrer votre code\u00a0\u00bb en haut de la page.<br \/>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1506815766\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1506815766-label\" class=\"accordion-title plain\" href=\"#accordion-item-mes-informations-personnelles-et-financi\u00e8res-sont-elles-prot\u00e9g\u00e9es?\" aria-expanded=\"false\" aria-controls=\"accordion-1506815766-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Mes informations personnelles et financi\u00e8res sont-elles prot\u00e9g\u00e9es?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1506815766-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1506815766-label\">\n\t\t\t\n<p>Oui. EG-REEDS garantit que vos informations sont s\u00fbrs \u00e0 100% avec nous. Nous utilisons une connexion https crypt\u00e9 et notre site est s\u00e9curis\u00e9 par un certificat SSL. Pour plus d&rsquo;informations s&rsquo;il vous pla\u00eet lire notre <a href=\"https:\/\/eg-reeds.com\/fr\/politique-de-confidentialite-et-de-cookies\/\">Politique de confidentialit\u00e9<\/a>.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3288039039\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3288039039-label\" class=\"accordion-title plain\" href=\"#accordion-item-combien-de-temps-prend-la-livraison?\" aria-expanded=\"false\" aria-controls=\"accordion-3288039039-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Combien de temps prend la livraison?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3288039039-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3288039039-label\">\n\t\t\t\nToutes les informations sur les d\u00e9lais de livraison sont dans notre page<a href=\"https:\/\/eg-reeds.com\/fr\/tarifs-et-delais-de-livraison\/\">Tarifs et d\u00e9lais de livraison<\/a>.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1435159555\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1435159555-label\" class=\"accordion-title plain\" href=\"#accordion-item-quels-sont-les-frais-d&#039;exp\u00e9dition?\" aria-expanded=\"false\" aria-controls=\"accordion-1435159555-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quels sont les frais d'exp\u00e9dition?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1435159555-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1435159555-label\">\n\t\t\t\nPour voir les tarifs d&rsquo;exp\u00e9dition, s&rsquo;il vous pla\u00eet allez \u00e0 la page <a href=\"https:\/\/eg-reeds.com\/fr\/tarifs-et-delais-de-livraison\/\">Tarifs et d\u00e9lais de livraison<\/a>. Vous pouvez \u00e9galement obtenir le co\u00fbt d&rsquo;exp\u00e9dition pendant la validation de la commande.<br \/>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1091780555\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1091780555-label\" class=\"accordion-title plain\" href=\"#accordion-item-si-un-produit-n&#039;est-pas-en-stock,-pouvez-vous-me-envoyez-un-e-mail-quand-l&#039;article-est-de-nouveau-en-stock?\" aria-expanded=\"false\" aria-controls=\"accordion-1091780555-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Si un produit n'est pas en stock, Pouvez-vous me envoyez un e-mail quand l'article est de nouveau en stock?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1091780555-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1091780555-label\">\n\t\t\t\n<p>Oui. Envoyez-nous un email pour \u00eatre averti quand l&rsquo;article est de nouveau en stock.<\/p>\n<p><span style=\"font-size: 14.4px;\">\t\t<\/div>\n\t<\/div>\n\t<\/span><\/p>\n\t<div id=\"accordion-3882077441\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3882077441-label\" class=\"accordion-title plain\" href=\"#accordion-item-comment-puis-je-v\u00e9rifier-l&#039;\u00e9tat-de-ma-commande?\" aria-expanded=\"false\" aria-controls=\"accordion-3882077441-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Comment puis-je v\u00e9rifier l'\u00e9tat de ma commande?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3882077441-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3882077441-label\">\n\t\t\t\nConnectez-vous \u00e0 votre compte EG-REEDS pour voir vos commandes et v\u00e9rifier l&rsquo;\u00e9tat.<br \/>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2592838622\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2592838622-label\" class=\"accordion-title plain\" href=\"#accordion-item-comment-puis-je-retourner-un-article?\" aria-expanded=\"false\" aria-controls=\"accordion-2592838622-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Comment puis-je retourner un article?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2592838622-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2592838622-label\">\n\t\t\t\nNous rempla\u00e7ons seulement articles si elles sont d\u00e9fectueuses. Si vous avez besoin d&rsquo;\u00e9changer un article, envoyez-nous un email\u00a0\u00e0 info@eg-reeds.com. Notre politique de retour dure 7 jours. Nous pouvons vous offrir un bon de r\u00e9duction ou modifier le produit pour un nouveau. Pour retourner un produit, votre article doit \u00eatre inutilis\u00e9 et dans l&#8217;emballage d&rsquo;origine avec le sceau intact.\u00a0L&rsquo;article sera envoy\u00e9 de nouveau \u00e0 nous par courrier recommand\u00e9.\u00a0Vous pouvez trouver plus d&rsquo;informations sur la page <a href=\"https:\/\/eg-reeds.com\/fr\/termes-et-conditions\/\">Termes et Conditions<\/a>.<br \/>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1855258916\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1855258916-label\" class=\"accordion-title plain\" href=\"#accordion-item-comment-la-taxe-de-vente-est-calcul\u00e9e?\" aria-expanded=\"false\" aria-controls=\"accordion-1855258916-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Comment la taxe de vente est calcul\u00e9e?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1855258916-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1855258916-label\">\n\t\t\t\nTous nos prix incluent 21% de TVA (TVA Espagnole). Selon la loi, pour les pays hors de l&rsquo;Union europ\u00e9enne, la TVA ne sera pas factur\u00e9e. Nous montrons les prix incluant la TVA. Toutefois, si vous \u00e9crivez votre pays (un pays hors de l&rsquo;Union europ\u00e9enne) sur la page de paiement ou connectez-vous \u00e0 votre compte, vous verrez les prix sans TVA.<\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"qgwis6ojO4\"><p><a href=\"https:\/\/eg-reeds.com\/vat-new-ecommerce-rules-in-the-eu\/\">VAT: New ecommerce rules in the EU<\/a><\/p><\/blockquote>\n<p><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"&#8220;VAT: New ecommerce rules in the EU&#8221; &#8212; www.eg-reeds.com\" src=\"https:\/\/eg-reeds.com\/vat-new-ecommerce-rules-in-the-eu\/embed\/#?secret=UTKAVvOJ2n#?secret=qgwis6ojO4\" data-secret=\"qgwis6ojO4\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3348574102\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3348574102-label\" class=\"accordion-title plain\" href=\"#accordion-item-comment-puis-je-inscrire-sur-eg-reeds?\" aria-expanded=\"false\" aria-controls=\"accordion-3348574102-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Comment puis-je inscrire sur EG-REEDS?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3348574102-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3348574102-label\">\n\t\t\t\nPour vous inscrire cliquez sur Connexion en haut de la page. Entrez votre e-mail et un mot de passe et cliquez sur Inscription. Il est simple et gratuit.<br \/>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1357062443\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1357062443-label\" class=\"accordion-title plain\" href=\"#accordion-item-comment-puis-je-contacter-le-service-clients?\" aria-expanded=\"false\" aria-controls=\"accordion-1357062443-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Comment puis-je contacter le Service clients?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1357062443-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1357062443-label\">\n\t\t\t\nVous pouvez contacter EG-REEDS par <a href=\"mailto:info@eg-reeds.com\">email<\/a>, t\u00e9l\u00e9phone, whatsapp ou\u00a0<a href=\"http:\/\/m.me\/EGREEDS\">Facebook<\/a>. Dans la page <a href=\"https:\/\/eg-reeds.com\/fr\/nous-contacter\/\">Nous contacter<\/a>, vous trouverez tous nos coordonn\u00e9es.<br \/>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-4151","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>FAQ - EG-REEDS<\/title>\n<meta name=\"description\" content=\"FAQ EG-REEDS.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/eg-reeds.com\/fr\/faq-fr\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ\" \/>\n<meta property=\"og:description\" content=\"FAQ EG-REEDS.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/eg-reeds.com\/fr\/faq-fr\/\" \/>\n<meta property=\"og:site_name\" content=\"EG-REEDS\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/EGREEDS\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-05T10:07:40+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/eg-reeds.com\/wp-content\/uploads\/2018\/11\/EG-REEDS-Oboe-reeds-shop-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1010\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@egreeds\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/eg-reeds.com\\\/fr\\\/faq-fr\\\/\",\"url\":\"https:\\\/\\\/eg-reeds.com\\\/fr\\\/faq-fr\\\/\",\"name\":\"FAQ - 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