{"id":4165,"date":"2015-05-13T11:34:04","date_gmt":"2015-05-13T10:34:04","guid":{"rendered":"http:\/\/eg-reeds.com\/?page_id=4165"},"modified":"2025-02-05T11:13:26","modified_gmt":"2025-02-05T10:13:26","slug":"perguntas-frequentes","status":"publish","type":"page","link":"https:\/\/eg-reeds.com\/pt-pt\/perguntas-frequentes\/","title":{"rendered":"Perguntas frequentes"},"content":{"rendered":"<div class=\"accordion\">\n\t<div id=\"accordion-173670518\" class=\"accordion-item\">\n\t\t<a id=\"accordion-173670518-label\" class=\"accordion-title plain\" href=\"#accordion-item-que-m\u00e9todos-de-pagamento-posso-usar?\" aria-expanded=\"false\" aria-controls=\"accordion-173670518-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Que m\u00e9todos de pagamento posso usar?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-173670518-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-173670518-label\">\n\t\t\t\n<p>Pode utilizar os seguintes m\u00e9todos de pagamento: transfer\u00eancia banc\u00e1ria, cart\u00f5es de cr\u00e9dito ou d\u00e9bito como Visa, Mastercard ou American Express e Paypal. Tamb\u00e9m Bizum para Espanha, Alipay para a China e Ideal na Holanda. Alguns m\u00e9todos de pagamento podem ter uma taxa extra. Verifique o pre\u00e7o total do seu pedido na p\u00e1gina de Finalizar compras.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3393075400\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3393075400-label\" class=\"accordion-title plain\" href=\"#accordion-item-como-fa\u00e7o-para-usar-um-c\u00f3digo-de-cupom?\" aria-expanded=\"false\" aria-controls=\"accordion-3393075400-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Como fa\u00e7o para usar um c\u00f3digo de cupom?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3393075400-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3393075400-label\">\n\t\t\t\nVoc\u00ea pode inserir o seu c\u00f3digo a qualquer momento durante o checkout, clicando em &#8220;Voc\u00ea tem um cup\u00e3o de desconto? Clique aqui e indique o c\u00f3digo do seu cup\u00e3o de desconto&#8221; na parte superior da p\u00e1gina.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3139887496\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3139887496-label\" class=\"accordion-title plain\" href=\"#accordion-item-os-meus-dados-est\u00e3o-seguros?\" aria-expanded=\"false\" aria-controls=\"accordion-3139887496-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Os meus dados est\u00e3o seguros?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3139887496-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3139887496-label\">\n\t\t\t\n<p>Sim. EG-REEDS\u00a0garante que os seus dados s\u00e3o 100%\u00a0seguros conosco. Usamos https criptografadas e protegidas pelo certificado SSL. Para mais informa\u00e7\u00f5es, por favor leia nossa <a href=\"https:\/\/eg-reeds.com\/pt-pt\/politica-de-privacidade-e-cookies\/\">Pol\u00edtica de Privacidade.<\/a><br \/>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1591010012\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1591010012-label\" class=\"accordion-title plain\" href=\"#accordion-item-quanto-tempo-demora-a-entrega?\" aria-expanded=\"false\" aria-controls=\"accordion-1591010012-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quanto tempo demora a entrega?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1591010012-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1591010012-label\">\n\t\t\t\nTodas as informa\u00e7\u00f5es sobre os prazos de entrega est\u00e3o em\u00a0<a href=\"https:\/\/eg-reeds.com\/pt-pt\/custos-de-envio-e-prazos\/\">Custos de envio e prazos.<\/a><br \/>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-432048442\" class=\"accordion-item\">\n\t\t<a id=\"accordion-432048442-label\" class=\"accordion-title plain\" href=\"#accordion-item-quais-s\u00e3o-os-custos-de-envio?\" aria-expanded=\"false\" aria-controls=\"accordion-432048442-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quais s\u00e3o os custos de envio?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-432048442-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-432048442-label\">\n\t\t\t\nTodas as informa\u00e7\u00f5es sobre oscustos de envio est\u00e3o em\u00a0<a href=\"https:\/\/eg-reeds.com\/pt-pt\/custos-de-envio-e-prazos\/\">Custos de envio e prazos.<\/a><br \/>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2923722088\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2923722088-label\" class=\"accordion-title plain\" href=\"#accordion-item-se-um-produto-n\u00e3o-est\u00e1-em-stock,-voc\u00ea-pode-enviar-me-um-email-quando-o-item-estiver-novamente-em-stock?\" aria-expanded=\"false\" aria-controls=\"accordion-2923722088-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Se um produto n\u00e3o est\u00e1 em stock, voc\u00ea pode enviar-me um email quando o item estiver novamente em stock?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2923722088-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2923722088-label\">\n\t\t\t\n<p>Sim. Envie-nos um email para ser notificado quando o item estiver de volta em estoque.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2651349409\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2651349409-label\" class=\"accordion-title plain\" href=\"#accordion-item-como-posso-verificar-o-estado-da-minha-encomenda?\" aria-expanded=\"false\" aria-controls=\"accordion-2651349409-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Como posso verificar o estado da minha encomenda?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2651349409-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2651349409-label\">\n\t\t\t\nEntre na sua conta para ver os seus pedidos e verificar o status.<br \/>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-802494685\" class=\"accordion-item\">\n\t\t<a id=\"accordion-802494685-label\" class=\"accordion-title plain\" href=\"#accordion-item-como-fa\u00e7o-para-devolver-um-artigo?\" aria-expanded=\"false\" aria-controls=\"accordion-802494685-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Como fa\u00e7o para devolver um artigo?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-802494685-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-802494685-label\">\n\t\t\t\nS\u00f3 podemos substituir itens se eles est\u00e3o com defeito. Se voc\u00ea precisar trocar um item, por favor envie um e-mail para info@eg-reeds.com. O prazo \u00e9 de 7 dias a partir da entrega da encomenda. N\u00f3s podemos oferecer um voucher ou trocar o produto por um novo. O item deve ser n\u00e3o utilizado e na\u00a0embalagem original, sem quebrar o selo. Voc\u00ea pode encontrar mais informa\u00e7\u00f5es na p\u00e1gina <a href=\"https:\/\/eg-reeds.com\/pt-pt\/termos-e-condicoes\/\">Termos e Condi\u00e7\u00f5es.<\/a><br \/>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-36923112\" class=\"accordion-item\">\n\t\t<a id=\"accordion-36923112-label\" class=\"accordion-title plain\" href=\"#accordion-item-como-\u00e9-calculado-o-imposto-sobre-vendas?\" aria-expanded=\"false\" aria-controls=\"accordion-36923112-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Como \u00e9 calculado o imposto sobre vendas?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-36923112-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-36923112-label\">\n\t\t\t\nTodos os nossos pre\u00e7os incluem 21% IVA. De acordo com a lei, para pa\u00edses fora da Uni\u00e3o Europeia, o IVA n\u00e3o ser\u00e1 cobrado. Mostramos pre\u00e7os incluindo IVA. Contudo, se escrever o seu pa\u00eds (um pa\u00eds fora da Uni\u00e3o Europeia) na p\u00e1gina de pagamento ou inicia sess\u00e3o na sua conta, ver\u00e1 os pre\u00e7os sem IVA.<\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"hkbJzJboGB\"><p><a href=\"https:\/\/eg-reeds.com\/vat-new-ecommerce-rules-in-the-eu\/\">VAT: New ecommerce rules in the EU<\/a><\/p><\/blockquote>\n<p><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"&#8220;VAT: New ecommerce rules in the EU&#8221; &#8212; www.eg-reeds.com\" src=\"https:\/\/eg-reeds.com\/vat-new-ecommerce-rules-in-the-eu\/embed\/#?secret=UTKAVvOJ2n#?secret=hkbJzJboGB\" data-secret=\"hkbJzJboGB\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1921918872\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1921918872-label\" class=\"accordion-title plain\" href=\"#accordion-item-como-posso-registar-me-na-eg-reeds?\" aria-expanded=\"false\" aria-controls=\"accordion-1921918872-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Como posso registar-me na EG-reeds?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1921918872-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1921918872-label\">\n\t\t\t\nPara se registrar, clique em Login na parte superior da p\u00e1gina. Digite seu e-mail e uma senha e clique em Registrar. \u00c9 f\u00e1cil e gratuito.<br \/>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2527603170\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2527603170-label\" class=\"accordion-title plain\" href=\"#accordion-item-como-fa\u00e7o-para-entrar-em-contato-com-assist\u00eancia-ao-cliente?\" aria-expanded=\"false\" aria-controls=\"accordion-2527603170-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Como fa\u00e7o para entrar em contato com Assist\u00eancia ao Cliente?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2527603170-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2527603170-label\">\n\t\t\t\nVoc\u00ea pode entrar em contato com nosso servi\u00e7o ao cliente por <a href=\"mailto:info@eg-reeds.com\">e-mail<\/a>, telefone, whatsapp ou\u00a0<a href=\"http:\/\/m.me\/EGREEDS\">Facebook<\/a>.\u00a0Voc\u00ea tem todas as informa\u00e7\u00f5es na p\u00e1gina <a href=\"https:\/\/eg-reeds.com\/pt-pt\/contato\/\">Contato<\/a>.<br \/>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-4165","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.2) - 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